Datakom solutions Datakom products Worry Free IT: Security Pro

Worry Free IT: Security Pro

Managed IT services with built-in cybersecurity for businesses in the Baltics.

Starting from 45 EUR per user per month.

What do you get?

24/7 IT system monitoring

a single responsible IT partner

daily IT support and structured incident handling

management of infrastructure, devices, and Microsoft 365

built-in cybersecurity for your daily environment

data protection, backups, and recovery readiness

visibility for management and a clear development direction

TRUSTED IT MANAGEMENT FOR 100+ COMPANIES

Stable, secure IT environment — from support to cybersecurity

ISO 9001

ISO 14001

ISO 27001

ISO 20000

ITIL

CERTIFIED TEAM

WHO IS WORRY FREE IT SUITABLE FOR?

Worry Free IT is ideal if the company:

Sectoral groups

Manufacturing, warehousing and logistics companies
Financial, insurance and consulting industry
Service companies, agencies and offices
Public sector and municipalities
Medium-sized enterprises (SMEs) of ~30 employees

Company situations

No full-time it manager or lack of it strategic oversight
The existing IT team is overloaded and does not cope with the daily load
Frequent disruptions, downtime or unpredictable problems occur
Predictable and centralized IT support is needed

Everything your IT needs

Worry Free IT: Security Pro is not just user support. It is a unified managed IT model that combines daily maintenance, security, data protection, and visibility.

IT support and daily management

user support and incident handling
management of workstations, accounts, access, and devices
onboarding of new users and handling of changes
resolution of daily technical issues through a structured process

Low tolerance for downtime

management of endpoints, servers, and network environment
administration of Microsoft 365, email, and digital workplace
monitoring, configuration maintenance, and standardization
a more structured IT environment with less chaos and improvisation

Built-in cybersecurity for daily operations

endpoint protection against common threats
secure configurations and timely updates
access control principles and account security
protection of email, identities, and Microsoft 365 environment
risk reduction before issues become incidents

Data protection and recovery readiness

backup monitoring
recovery testing
readiness to restore critical data in case of failures or incidents
reduced business impact in unexpected situations

Management visibility and development direction

regular reports on environment status
recommendations for improvements and priorities
better visibility of risks and required actions
a clearer IT development approach, not just reactive problem-solving

HOW IS WORRY FREE IT: SECURITY PRO DIFFERENT FROM STANDARD “IT SUPPORT”?

Standard IT support

Worry Free IT: Security Pro

Mainly reacts after a problem has already occurred

Proactively reduces issues before they impact operations

Responsibility is split between multiple people, vendors, or solutions

Provides a single accountable partner with a clear service approach

Security is often handled separately or only after an incident

Includes cybersecurity as part of daily IT management

Costs can become unpredictable due to reactive problem-solving

Helps create more predictable IT costs and priorities

Management has limited visibility into the IT environment

Ensures better visibility into the environment, risks, and next steps

WHAT RISKS DOES WORRY FREE IT: SECURITY PRO HELP REDUCE?

Downtime and operational disruptions

If critical systems are unavailable, it affects production, customer service, deliveries, document flow, and daily operations.

Security risks and unmanaged access

Without proper management, risks increase around accounts, email, data access, and human error.

Productivity losses

Slow computers, unstable software, access issues, and unstructured processes disrupt the entire team.

Unpredictable costs

With a reactive IT approach, costs arise only after problems have already impacted the business.

Lack of management visibility

Without clear reporting, priorities, and accountability, it becomes difficult for management to make informed IT decisions.

HOW WE APPROACH CYBERSECURITY

Cybersecurity is built into daily IT management — not added on later.

Endpoint and system protection

Secure configurations, updates, and managed protection reduce risks from threats and outdated systems.

Access and identity security

Controlled access and account management reduce risks from excessive permissions and compromised users.

Email and Microsoft 365 protection

Security measures reduce phishing, account takeover, and user error risks.

Data protection and recovery

Backups and data protection reduce downtime and data loss.

Continuous improvement

Security is continuously maintained and improved based on evolving risks and needs.

Everything you need to know before getting started

HOW DOES THE TRANSITION TO DATAKOM WORK?
The transition process is designed to take over your IT environment in a controlled way, with minimal impact on daily operations

Initial assessment

We evaluate your environment, systems, access, Microsoft 365, security status, and key risks.

Access and documentation takeover

We take over necessary access, information, existing solution context, and critical responsibility points.

Stabilization and structuring

We organize priority configurations, security requirements, management principles, and address the most critical process gaps.

Ongoing management and improvement

After the transition, we provide structured support, monitoring, reporting, and continuous improvement of the environment.

HOW MUCH DOES WORRY FREE IT: SECURITY PRO COST?
Worry Free IT pricing starts from 45 EUR per user per month

The exact scope depends on:

Number of users

Number of endpoints, servers, and other systems

Complexity of Microsoft 365 and cloud environment

Level of security, data protection, and compliance requirements

Current state of the environment and transition complexity

What matters most is not just the price itself, but a more predictable model where IT costs are not driven only by problems after they occur.

WHAT IS THE SERVICE MODEL AND SLA?
Requests are classified based on their impact on the business. This ensures that critical issues are handled first and expectations for response and resolution are clearly defined

Typical SLA logic:

Critical

response within 15 minutes, resolution target 4 hours

High

response within 1 hour, resolution target 8 hours

Normal

response within 4 hours, resolution target 24 hours

Low

response within 8 hours, resolution target 48 hours

Planned

response within 24 hours, execution as agreed

The specific priority is determined based on the impact of the incident on users, critical systems, and business operations.

HOW IS COOPERATION?

1. IT & security assessment

We evaluate the environment, risks and processes. We prepare a clear plan of action.

2. Stabilization and implementation

We organize configurations, security, automation and data protection.

3. Proactive governance and development

Continuous monitoring, technical support, regular reviews and recommendations.

FREQUENTLY ASKED QUESTIONS (FAQ)

Does Worry Free IT: Security Pro include cybersecurity?

Yes. It includes essential security layers needed for daily operations — endpoint protection, access security, email and Microsoft 365 protection, updates, backups, and recovery testing.

Do you also manage servers and cloud environments?

Yes. The service includes a comprehensive infrastructure management approach, covering servers, endpoints, networks, and cloud services based on your environment.

Is support remote or on-site?

Both. It depends on the situation, needs, and agreed cooperation model.

How do you onboard a new employee?

Through a standardized process — accounts, access, devices, security settings, and the work environment are set up in a consistent way.

What happens if we switch from another IT provider?

The transition starts with an assessment, takeover of access and documentation, defining priorities, and a stabilization plan. The goal is a controlled transition with minimal impact on daily operations.

Do you have SLAs and response times?

Yes. Requests are handled based on priority and business impact, with defined response and resolution targets.

Is outsourced IT cheaper than having an in-house IT employee?

Not always directly comparable by salary alone. What often matters more is broader expertise, less dependency on one person, more structured processes, and more predictable costs.

Will I lose control over my systems with outsourced IT?

No. Worry Free IT: Security Pro provides visibility, regular reporting, and clearer management discipline. You retain control while we handle daily management and risk reduction.

How is Worry Free IT: Security Pro different from Datakom SOC?

Worry Free IT provides a managed IT environment with built-in security, visibility, and day-to-day incident reduction. Datakom SOC is designed for organizations that require more advanced security monitoring and response.

START WITH AN ASSESSMENT

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